Privacy Policy

Last updated: August 28, 2022

This Privacy Policy explains how we use, share, and protect the information that we collect about you (“Personal Information”) and the choices you have. This Privacy Policy applies to visitors to www.thegrida.com (“Website”) and to our online customers. By visiting or using our Website, you agree to this Privacy Policy.

This Privacy Policy does not apply to information about you collected by third-party websites that may post links or advertisements on or otherwise be accessible from the Website. The information collected by these affiliates or third-party websites is subject to their own privacy policies.

What Personal Information We Collect

When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Website, and information about how you interact with our Website. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log files track actions occurring on our Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through our Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. This is called Order Information.

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you.
• Screen our orders for potential risk or fraud.
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

We may use Personal Information for other purposes, but only if you have given your consent to do so. For example, if you review a product you agree to let us post that review on our Website. Please note that reviews posted on our Website are public, so only include information you are comfortable with sharing publicly. When you enter a contest or prize drawing, you may share information about yourself and we may publicly disclose that information if you are the winner.

Who has access to your information?

We limit access to your information to employees who have a need to use the information and are obligated to protect that information and keep it confidential.  We may also share your information with our parent company Castorpollux Enterprises Inc. have a contractual obligation to comply with the terms of this privacy policy and to protect your information. 
We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with: 
• Fulfilling or delivering your order;
• Storing and securing data;
• Processing payments;
• Marketing, analytics, and fraud detection activities; or
• Customer service.
We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect our rights or property or those of others.
Finally, we may provide your information to one or more third-parties in the event of a merger, acquisition, or corporate reorganization involving us.

How long do we keep your information?

We only retain your Personal Information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so. In particular, we retain your information, including the designs you upload or use to personalize products, for as long as you maintain an account.  

Cookies

The gridA, in common with many web site operators, may use standard technology called “cookies” on Website. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

Use and Disclosure of Information

We use and disclose the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.

Business Operations: In order to carry out certain business functions, such as order fulfilment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. These companies may be located outside of Canada. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services, but those companies are not authorized to use it for any other purpose than completing their contractual requirements to The gridA.

Third-Parties: In addition, we may share the information we collect with other companies with whom we have joint marketing arrangements.

Law Enforcement, Protection of The gridA and our Customers: The gridA reserves the right to disclose Personal Information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of The gridA or others.

Merger, Sale, or Acquisition: In addition, it is possible that in the future another company may acquire The gridA or its assets. It is also possible that The gridA may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of The gridA’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.

Links to Third-Party Products and Services

While you are visiting or using the Website, you may be presented with an opportunity to purchase third-party products or services. These products and services are offered and supplied by independent companies not owned or operated by The gridA. If you click on one of the presented offers, you will be redirected to the site of the third-party, and any information you provide in response to the offer will be collected and used by the third-party. Information you provide to the third-party and any dealings you have with the third-party will be governed by the privacy and other policies of that third-party.

Your Choices

We offer you a variety of choices with respect to how we use and share your Personal Information.

Communications from The gridA: If you do not want to receive email communications from The gridA about our own or third-party products and services that may be of interest to you, you can update your preferences in the My Account section of the Website. You can also click on the unsubscribe link at the bottom of one of our emails. You can also request to be added to our Do-Not-Call list, and/or our Do-Not-Mail list by contacting us through the Contact Us page on this Website. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-Call, and/or Do-Not- Mail). Even if you opt-out of email marketing or choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account, or for similar transactional or administrative reasons.

Deactivation of Your Account: You may also request deactivation of your The gridA account by contacting Customer Service at info@thegrida.com or by writing to the address below and requesting account deactivation. Please note that your Personal Information may remain in our archived records after your account has been deactivated.

The gridA

#3210, 40 Christie Park View SW, Calgary, AB T3H 6E7

Website Security

We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. When you establish an account at The gridA, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “My Account”.

The gridA authorizes only those persons who need to know Personal Information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our Website to access your Personal Information.

With respect to certain website hosting and other products and services provided to you, we may obtain access to data about your end users or customers. We generally process and use such end user and customer data on your behalf and under your instructions.

Changes to this Privacy Policy

The gridA may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website and changing the last modified date at the top of the Privacy Policy. If we make significant changes to the Privacy Policy, we will note the Privacy Policy has changed on the main page of the Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. 

Problems Log-In

Our log-in process is designed to help protect your privacy. If you have trouble log in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Care.

Order Confirmation

The gridA sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for a The gridA account. If you receive a confirmation for an order you did not place, please e-mail us immediately at Customer Service.